Client Cases

Optimization of Lean Management


Explore how we facilitate the use and administration of Lean Management solutions like iObeya and Ubikey for more than 80,000 Thales employees around the world.

Optimization of Lean Management at Thales Global Services

Optimization of Lean Management at Thales Global Services

Mission Context

On behalf of the client Thales Global Services, as a system and application administrator, we work on the support and administration of lean management or visual management solutions such as iObeya, Ubikey, etc. Thales employs over 80,000 employees worldwide who use these applications for their projects, simple meetings, and production monitoring in industries.

Required qualities : Being autonomous, proactive, and a good communicator.

Our Approach

  • Management using the administrative tool provided by the publisher.
    • License updates.
    • Major and minor updates after testing in the development environment (Dev).
    • Data management.
    • User management.
    • Implementation of improvement axes for tools in collaboration with the publisher(s).
  • Support and operations using Thales' ticketing tool (Kiss).
    • Implementation and formalization of the support chain.
    • Log analysis.
    • Reporting and performance monitoring.
    • Supervision of various application servers.
  • Migration project.
    • Team support.
    • Planning.
    • Communication.
    • Migration plan selection.
    • Verification of pre-migration and post-migration data.
  • Results
    • Tool administration.
    • Maintaining good performance.
    • Evolution of various tools based on user feedback.

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Jean AKOYI

Expert en IS/IT ingenieur informatique